10. Statements and Account Information

This is an old version of the Code of Banking Practice. View the current Code

10.1 Statements and Account Information

 10.1 Statements and Account Information

1. Unless you request otherwise, at least every six months, we will make available to you records relating to your transactional accounts. These will be in printed or electronic form as agreed with you. They will be a record of all transactions since the previous statement. If you have a passbook account, this will be the only record of transactions you receive. if you require further records, there may be a cost.
2. For accounts where statements are provided, other than those described in clause 10.1(e) of this Code, those statements will show:
   1. for each transaction since the previous statement:
      • the amount of the transaction;
      • the date the transaction was paid into or withdrawn from the account;
      • the cheque number of any cheques paid out of your account; and
      • for Card transactions, Automatic Payments, Direct Credits, Direct Debits and other payments, reference to the party who is making or receiving the payment (if such information has been made available).
   2. any fees or charges relating to the operation of the account; and
   3. the contact details for making enquiries or reporting errors in the statement as soon as you find them.
3. We will inform you that as soon as you receive your statement, you should check all entries and report to us any apparent errors, discrepancies or transactions you have not authorised as soon as possible.
4. We will make sure that the electronic funds transfer systems we use record sufficient information on transactions so they can be traced, checked and verified.
5. Some products (for example, Term Deposits, loans, superannuation, unit trusts and life insurance) may have specific information reporting requirements, with which we will comply.