Ministry of Business, Innovation and Employment
[Note: Our response to MBIE’s “fit for purpose financial services reform” is split across two submissions. This submission responds the discussion document on dispute resolution.]
NZBA supports the objective of a well-functioning dispute resolution scheme system across all financial services providers in New Zealand. We do not agree, as far as our members are concerned, that there could be low awareness amongst financial services providers of the value of effective complaints processes.