If you’re not satisfied with your bank first you should first write to them and ask them to resolve the
issue.
If you still aren’t satisfied, you can make a complaint to the Banking Ombudsman. Call: 0800 805 950,
email: help@bankomb.org.nz or visit its website at: www.bankomb.org.nz.
Complaints about unfair or misleading conduct under the Fair Trading Act and breaches of the Credit
Contracts and Consumer Finance Act (CCCFA) should be directed to the Commerce Commission.
Visit: www.comcom.govt.nz.