ARCHIVED: Code of Banking Practice 2012   /  9. Other Services

9. Other Services

This is an old version of the Code of Banking Practice. View the current Code

9.1 Foreign Exchange Services
9.2 Other Financial Services

 

 9.1 Foreign Exchange Services

  1. We will provide you with details of Exchange Rates and our Commission charges or, if this is not possible at the time, the basis on which the transaction will be completed.
  2. We will provide you with an indication of when money sent overseas by international money transfer on your instructions would normally be available for collection. We will also inform you that the person receiving the funds may have to pay a fee to the overseas bank.
  3. Before completing any contract for forward foreign currency transactions for a Customer, we will inform you of any fees and risks associated with the cancellation of, or variation to, such contract.
  4. When we are acting on your behalf to collect the proceeds of foreign cheques or for export or import transactions, we will inform you on request of the likely costs of the transaction (including any overseas bank costs, if known), the likely time for the collection to be paid and the obligations of the parties under international Chamber of Commerce rules.

 9.2 Other Financial Services

  1. We may provide or offer other products and services including managed funds, insurance, Safe Custody and securities trading facilities. We will advise you that there may be risks in investing in or purchasing some of these products or services.
  2. Some of these products and services may be supplied by third parties and sold by us as an agent. The contract, including its terms and conditions, for such products or services may be between you and the third party supplier and we may receive Commission for such sales.
  3. Before you purchase such products and services (other than insurance), we will advise you (in addition to any disclosure required by law) of the following information, so you can make an informed decision as to which products or services meet your needs:
    1. the terms and conditions of the product or service;
    2. any fees and charges applicable to the product or service and how they will be charged; and
    3. when either of us may alter or end the arrangement and the likely consequences of this.
  4. For insurance products and services, you will be advised of the following information at the time the insurer accepts the application (in addition to any disclosure required by law), so you can make an informed decision as to which insurance products or services meet your needs:
    1. the terms and conditions of the product or service;
    2. any fees, charges and premiums applicable to the product or service;
    3. when either the insurer or you may alter or end the arrangement and the likely consequences of this; and
    4. whether a free look period is offered and if so, how long for. When a free look period is offered, it shall be a minimum of five business days for a single premium policy and ten business days for periodic premiums or the minimum required by law, commencing from the later of confirmation of the proposal by you or receipt by you of the policy description and statement of policy holder rights.
  5. On request, we will help you establish your needs before you decide on a product or service.