Ministry of Business, Innovation and Employment (more…)

Beaumont said the trial found customers used the banking hubs less than they would single-brand bank branches, which was why the participating banks recently decided to renew their commitment not to close regional branches for another three years.

New Zealand Banking Association chief executive Roger Beaumont said there wasn’t “significant demand” for the physical services, but most of the hub network will remain.

“Our banks currently hold around $60 billion in capital. That investment is essential to banking in New Zealand and, to maintain that investment, their owners need a return. The banks’ return on equity is average compared to other major New Zealand businesses,” Beaumont said.

“NZBA and the participating banks put a huge amount of work into developing the hubs trial. We are proud of what we delivered, and most of the hub network will remain,” Beaumont said.

NZ Banking Association chief executive Roger Beaumont said that once banks are aware of a customer’s category three status, they can work through available options.

Beaumont says the phase two hubs were welcomed by their communities. However, the trial did not indicate a significant demand for these physical services with hub usage lower than many comparable regional branches or ATMs.

“For those reasons, we believe regional New Zealand is better off if banks maintain their current branch networks for three years, instead of closing regional branches and replacing some of those branches with an alternative, such as hubs.”

The New Zealand Banking Association has been trialling hubs providing a smart ATM – putting operations for all banks at one location. The Association says it showed locals preferred to still use a single brand bank – rather than the hub.

New Zealand’s five largest banks will extend their current commitment not to close regional branches for the next three years, as part of the conclusion of the regional banking hubs trial.

“Banks understand their importance as part of the fabric of regional New Zealand,” says New Zealand Banking Association chief executive Roger Beaumont. “That’s why our five major banks – ANZ, ASB, BNZ, Kiwibank, and Westpac – have decided not to reduce their existing regional branch networks for three more years.”

Work on the regional banking hubs trial began in September 2019, with phase two launching in July last year. The trial finishes on 31 July this year. For almost all of this period, the participating banks have agreed to not close regional branches.

The phase two hubs were welcomed by their communities. However, the trial did not indicate a significant demand for these physical services with hub usage lower than many comparable regional branches or ATMs.

“NZBA and the participating banks put a huge amount of work into developing the hubs trial. We are proud of what we delivered, and most of the hub network will remain,” says Beaumont.

“It showed there is real community support for regional banking. However, it also showed that, even with almost all banking services provided, the customer use for a multi-bank hub is lower than many single-brand bank branches.

“For those reasons, we believe regional New Zealand is better off if banks maintain their current branch networks for three years, instead of closing regional branches and replacing some of those branches with an alternative, such as hubs.”

The branch closure commitment remains the same as is currently in place and will apply to regions outside the council boundaries of the six major metropolitan areas of Auckland, Hamilton, Tauranga, Wellington, Christchurch and Dunedin. It will not apply to Kiwibank agencies or cases where a branch needs to be closed due to earthquake strengthening, health and safety, or lease expiry.

The commitment covers the existing hubs, apart from Stoke and Ōpunake. The Stoke hub will not continue after the trial as a permanent arrangement would require a disruptive refurbishment. The Ōpunake hub will also end as it has been agreed with the hub host to discontinue the hub site for all services as the primary usage only relates to the ATM. In both cases it is intended that a hubs multi-bank deposit Smart ATM (the most used part of hubs) will remain.

ENDS