New Zealand Bankers’ Association acting chief executive Antony Buick-Constable said it represented an “opportunity” to retain the confidence of customers.
The New Zealand Bankers Association has welcomed the report and says it is pleased the review found no evidence of widespread misconduct and culture issues.
“We fully accept we have work to do in many areas to ensure we continue to do the right thing by our customers,” NZBA acting chief executive Antony Buick-Constable said.
Bankers’ Association acting chief executive Antony Buick-Constable talks to Lisa Owen about the bank conduct and culture report.
Antony Buick-Constable talks to Larry Williams about the RBNZ and FMA bank conduct and culture report.
The New Zealand Bankers’ Association acknowledges a major report into bank conduct and culture released by the Financial Markets Authority and the Reserve Bank today, and accepts all their recommendations.
“We are pleased the review found no evidence of widespread misconduct and culture issues across the industry here,” says New Zealand Bankers’ Association acting chief executive Antony Buick-Constable.
“The report represents an opportunity for the New Zealand banking industry to retain the confidence of our customers and ensure a solid foundation for banking in future. We are ready to take that opportunity.
“We fully accept we have work to do in many areas to ensure we continue to do the right thing by our customers. We know we need to meet the high standards our customers expect. There’s a sense of urgency about this and we’ll be responding constructively and quickly.
“We will continue to engage closely with the regulators to address the issues they have identified. That means each bank consulting further with the regulators, and delivering board-endorsed work plans by the end of March 2019.
“Our banks have already taken action on frontline sales incentives and targets, with some removing them.
“This report is a credit to the 25,000 people who work in our banks. Despite the vulnerabilities identified by the regulators it’s clear that on the whole front line staff have been doing the right thing by customers. As we implement the recommendations, we will make sure our staff’s views are taken on board.
“A lot of effort went into the review. We thank the regulators for their in depth and robust approach. It took the regulators approximately 14,000 hours to complete, and involved 391 interviews with 572 bank staff in 13 towns and cities.”
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“We fully accept we have work to do in many areas to ensure we continue to do the right thing by our customers.”
Industry lobby group NZ Bankers Association did a comparison in 2015 which showed the big banks are squarely in the middle of the pack compared with other listed companies.
As part of Cyber Smart Week the New Zealand Bankers’ Association is reminding people to get two-factor authentication to help protect themselves and their money when banking online.
“Protecting your PINs and passwords is a good way of keeping your banking safe. Using two-factor authentication, or 2FA, is another way to fight financial crime,” says New Zealand Bankers’ Association acting chief executive Antony Buick-Constable.
“Most banks now offer 2FA to access online banking or to authorise transactions over certain limits.
“2FA is an extra layer of protection on top of your password. With 2FA in place, if someone knows your password, they won’t necessarily be able to steal your money.
“Banks offer 2FA in different ways. Some send you codes by text message to approve certain transactions, while others use a device or token to provide an extra layer of security for you to access your accounts.
“It’s worth checking with your bank to see if they offer 2FA, and how to activate it.”
Two-factor authentication is also available for other online accounts, including email, social media and shopping.
Cyber Smart Week runs from 8 to 12 October and is organised by CERT NZ. ‘Protect your online self’ is this year’s theme. Other ways to keep yourself safe online are to:
- Use unique passwords
- Update your apps, and
- Check your privacy.
For more information, see https://www.cert.govt.nz/cybersmart/.
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As responsible lenders, banks will look at both your willingness and ability to repay. If you don’t have a great credit history, you can work with your bank to rebuild it.