- “Banks also operate in a competitive market and work hard to attract and retain customers,” chief executive Roger Beaumont said. We’d encourage merchants concerned about their fees to talk to their bank.”
- “We’re encouraging everyone to take a moment before making a payment or giving away personal information, just to be sure it’s not a scam,” New Zealand Bankers’ Association chief executive Roger Beaumont said.
- The Reserve Bank says it will review its Open Bank Resolution bank failure tool once the planned depositor compensation scheme is rolled out amid suggestions from the New Zealand Bankers’ Association that the OBR will remain the Reserve Bank’s primary resolution and depositor protection tool for large banks.
- New Zealand Bankers’ Association chief executive Roger Beaumont says in the current climate it is not surprising to see mortgagee sales starting to rise. But mortgagee sales are a “last resort”, he says. They are also rare, and represent a tiny fraction of the around 1.25 million home loans there are in New Zealand.
- The NZ Bankers’ Association submitted that the crown research institute model made it extremely difficult for businesses to access and use this data.
- NZ Bankers’ Association chief executive Roger Beaumont said it was important for customers to speak to their bank as early as possible if they were “doing it tough”.
- “If you’re considering borrowing from your bank, it’s always worth having a chat with them to find out what they’ll be looking for and what you can do to help get your application over the line.
- He said these cases were often very sensitive and complicated by the bank’s customer obligations to both domestic partners who may have joint accounts, home loans or credit cards. “Joint products usually need the consent of both customers to make any changes. Issues can arise when one party refuses consent.”
- “Banks play a part in helping to identify instances of economic harm. They train staff to recognise signs of potential economic harm while being sensitive to customers’ situations and wishes.”
