NZ Herald
Hard sell at the bank – has it gone too far?
24/08/2018
It would be irresponsible not to talk to people about insurance when they’re getting a mortgage, or discussing KiwiSaver options to help them provide for a more financially secure retirement.
Read Article
Good Returns
Group of AFAs tackles KiwiSaver problems
17/07/2018
Several of our banks offer KiwiSaver funds and that helps enormously with take-up because most of us have a banking relationship.
Read Article
NZ Herald
Kiwi banks freeze hundreds of accounts, figure likely to stretch into thousands
02/07/2018
The New Zealand Bankers Association has estimated about 8 per cent of accounts opened since July 1 last year could be affected by the change.
Read Article
Stuff.co.nz
Banks freeze accounts when tax residence questions unanswered
02/07/2018
“If you don’t respond, or if your response is incomplete, your bank is required to freeze or close accounts opened from 1 July 2017 to comply with the law. Banks have started freezing or closing affected accounts this week.”
Read Article
Newsroom
Bank staff stressed by conflicted sales targets
26/06/2018
Sedgwick recommended that any bonuses be based on a range of measures, including factors like customer satisfaction. Some of our banks have already completed this work.
Read Article
Stuff.co.nz
Time for a ban on bank sales targets in NZ, says union
25/06/2018
New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said the organisation’s latest Code of Banking Practice made a clear commitment to treat customers fairly and reasonably in a consistent and ethical way.
Read Article
NZ Herald
There is ‘strong interest’ in a Wellington home, despite buyers not being allowed inside
18/06/2018
New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said mortgagee sales were always “the last resort for banks”.
Read Article
NZ Herald
Agencies hitting back against scammers are fighting a never-ending war
12/06/2018
“Your bank will reimburse any losses for unauthorised electronic banking or card fraud if you took reasonable steps to protect your banking, and complied with your terms and conditions.”
Read Article
NZ Herald
Reserve Bank plans to crack down on bank boards
11/06/2018
The New Zealand regulators have annual work programmes to improve the governance and operations of our banking environment. Banks here work regularly with them on these initiatives.
Read Article
NZ Herald
NZ banks warn customers could have accounts frozen over foreign tax status
05/06/2018
Banks need to ask certain customers to provide information about their tax status. If you’ve been contacted, it’s important that you respond to your bank, regardless of your tax status.
Read Article
