Newsroom
Bank staff stressed by conflicted sales targets
26/06/2018
Sedgwick recommended that any bonuses be based on a range of measures, including factors like customer satisfaction. Some of our banks have already completed this work.
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Stuff.co.nz
Time for a ban on bank sales targets in NZ, says union
25/06/2018
New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said the organisation’s latest Code of Banking Practice made a clear commitment to treat customers fairly and reasonably in a consistent and ethical way.
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NZ Herald
There is ‘strong interest’ in a Wellington home, despite buyers not being allowed inside
18/06/2018
New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said mortgagee sales were always “the last resort for banks”.
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NZ Herald
Agencies hitting back against scammers are fighting a never-ending war
12/06/2018
“Your bank will reimburse any losses for unauthorised electronic banking or card fraud if you took reasonable steps to protect your banking, and complied with your terms and conditions.”
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NZ Herald
Reserve Bank plans to crack down on bank boards
11/06/2018
The New Zealand regulators have annual work programmes to improve the governance and operations of our banking environment. Banks here work regularly with them on these initiatives.
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NZ Herald
NZ banks warn customers could have accounts frozen over foreign tax status
05/06/2018
Banks need to ask certain customers to provide information about their tax status. If you’ve been contacted, it’s important that you respond to your bank, regardless of your tax status.
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Interest.co.nz
Federated Farmers’ member survey shows farmer satisfaction with banks holding at about 80% positive
05/06/2018
“Banks work closely with their agri clients, through good times and bad. Keeping the lines of communication open is critical to the ongoing success of farmers and their banks.”
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NZ Adviser
NZBA rolls out refreshed banking code
01/06/2018
The New Zealand Bankers’ Association has announced the launch of a new edition of the Code of Banking Practice, aiming to give all customers a good banking experience.
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NZ Herald
How to protect yourself from online fraud
22/05/2018
New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said it was strongly recommended that people check out online sales websites before making purchases.
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Interest.co.nz
Chairman of Finance and Expenditure Select Committee says summoning bank CEOs to appear before MPs is an ‘open and live option’
14/05/2018
Buick-Constable says it’s important the regulators have a chance to assess the information from banks. “They can then set out the next steps.”
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