Stuff
How banks’ whistleblower scheme should work
09/05/2018
“One of the most effective ways of tackling misconduct is ensuring their are clear processes and safeguards for employees to raise issues safely,” NZBA chief executive Karen Scott-Howman said.
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Stuff
Bank profits race ahead of rest of NZ’s earnings
09/05/2018
New Zealand Bankers’ Association chief executive Karen Scott-Howman said the industry’s return on equity was about 14 per cent. That is roughly the same as The Warehouse Group and well behind Fisher and Paykel Healthcare’s 26 per cent.
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Stuff
Under the pump: Living with the bank incentive schemes
06/05/2018
Bankers Association chief executive Karen Scott-Howman said the banks’ revised staff incentive schemes which followed the highly critical Sedgwick Report in Australia last year, indicated banks were committed to “continuous improvement”.
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Interest.co.nz
Banks’ attempts to be more customer-centric by changing the way they incentivise staff slammed by union
03/05/2018
The Bankers’ Association of New Zealand, in a letter it presented to the FMA and Reserve Bank on Tuesday, says banks have been changing their remuneration policies to ensure retail staff no longer receive incentives based directly on sales performance.
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NZ Adviser
Banks are not afraid of answering regulator questions, Bankers’ Association
03/05/2018
Scott-Howman says that lessons can be taken from what’s happened in Australia, and that New Zealand’s regulators are adept enough at asking the right questions without needing a full-scale enquiry.
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Newsroom
Banking probe deepens as top officials meet
02/05/2018
The Bankers Association said it has responded to regulators in a letter setting out the regulatory and market difference between Australia and New Zealand and said it has current work underway “to maintain public trust and confidence in the New Zealand banking sector.”
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TVNZ
Aussie-owned banks in NZ being asked to prove they’re not ripping off Kiwi customers
02/05/2018
“I think our customers should be confident that there is a strong banking culture here. But I totally respect that people want to have evidence of that,” Ms Scott-Howman said.
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NZ Herald
Kiwi banks must show they are different to Aussie: Robertson
02/05/2018
“The major banks have already made changes to their remuneration policies to ensure retail staff no longer receive incentives based directly on sales performance, or are in the process of doing so,” she said.
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NBR
Bankers’ Association reassures regulators, promises change
02/05/2018
Ms Scott-Howman says there are ‘ cultural differences’ between the New Zealand Australian regulatory environments.
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NZ Herald
FMA to NZ banks: Show us you are not ripping off customers
02/05/2018
“We believe we have a strong banking culture in New Zealand. We fully accept we need to back up that position with proof, and we’re happy to work openly and constructively with our regulators to do that,” said association chief executive Karen Scott-Howman.
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