Bank customer satisfaction high – survey
07/04/2013
A public opinion survey has found a high level satisfaction among bank customers, the New Zealand Bankers’ Association revealed today. Eighty-two per cent of respondents were satisfied or very satisfied with their main bank, with only seven per cent dissatisfied or very dissatisfied. “This is a pleasing result which shows that banks are continuing to...
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Westpac to chair New Zealand Bankers’ Association
03/04/2013
Westpac New Zealand chief executive Peter Clare has been elected chair of the New Zealand Bankers’ Association for 2013/14. ASB Bank chief executive Barbara Chapman was elected deputy chair. “I look forward to working with colleagues from across the industry,” said Peter Clare. “We have a strong and stable banking sector which invests in New...
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NZ Herald
Bankers knock new capital plans
27/03/2013
Hope said that it was wrong to assume all high LVR borrowers were on comparatively low incomes; it might reflect a relatively high income and capacity to service the loan.
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Heartland Bank joins New Zealand Bankers’ Association
24/03/2013
Heartland Bank today joined the New Zealand Bankers’ Association, bringing the total number of the association’s member banks to 14. New Zealand Bankers’ Association chief executive Kirk Hope welcomed Heartland Bank. “We are pleased to have New Zealand’s newest bank join us. Having Heartland on board further demonstrates the diversity of our banking sector,” said...
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Stuff.co.nz
Kiwis could face Cyprus-style trim
20/03/2013
Bankers Association chief executive Kirk Hope said the latest International Monetary Fund report on New Zealand pointed out the strength and stability of our banking system, and it was not helpful to compare it with Cyprus.
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3 News
Fees campaign labelled ‘suspect’
15/03/2013
Kirk Hope, chief executive of the New Zealand Bankers’ Association, says the Fair Play on Fees campaign is misleading people and questions their figures.
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Newstalk ZB
Kirk Hope: NZ’s biggest banks sued
12/03/2013
NZ Bankers Association chief executive Kirk Hope talks to Mike Hosking about the news NZ’s biggest banks are being sued using class action for a collective $1 billion.
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Bankers’ Association welcomes interim Retirement Commissioner
11/03/2013
The New Zealand Bankers’ Association has today welcomed the appointment of interim Retirement Commissioner Diane Maxwell. “Diane brings a wealth of experience to the role from both the banking and regulatory sides of the financial sector,” said New Zealand Bankers’ Association chief executive Kirk Hope. “Diane has great skills in strategic development and delivering financial...
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TVNZ
NZ banks face class suit over $1 billion in default fees
11/03/2013
“Our banks communicate very clearly on fees, which is a reflection of our very competitive banking sector. The fees being singled out are avoidable, and our industry has also made it easy for customers to switch banks if they feel the fees they’re paying are too high,” New Zealand Bankers’ Association chief executive Kirk Hope...
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Interest.co.nz
Parties behind ‘largest class action in NZ’s history’, taken against major banks, stand to pocket up to NZ$250 mln
11/03/2013
Responding to news of the launch of the “Fair Play on Fees” action, bank lobby group the New Zealand Bankers’ Association said talk of legal action failed to take into account differences between the New Zealand and Australian banking sectors.
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