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Media

Here you’ll find our media releases along with our media appearances.

Banking Ombudsman making banking better for 25 years
The Banking Ombudsman Scheme has been providing a free and independent disputes resolution service for 25 years. That’s an important milestone for banks customers, and something worth celebrating, says the New Zealand Bankers’ Association. “The Banking Ombudsman has made an incredibly valuable contribution to banking in New Zealand since 1992,” says New Zealand Bankers’ Association...
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How should your bank treat you?
Customer trust and confidence in banks are essential to the industry’s ongoing success. For the last 25 years the Code of Banking Practice and the Banking Ombudsman have played a crucial role in improving customer outcomes by setting minimum industry standards and resolving customer issues. They have both helped build trust and confidence. Here’s to...
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Look out for financial elder abuse
The New Zealand Bankers’ Association is encouraging people to look for the signs of financial elder abuse as part of Elder Abuse Awareness Week. “Financial elder abuse is the illegal or improper use of older people’s money, property and other assets. This kind of abuse is a very real risk for older New Zealanders. It’s...
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Code of Banking Practice Review: call for public submissions
The New Zealand Bankers’ Association today called for public submissions on its review of the Code of Banking Practice. “We’re proposing a new-look, principles-based Code,” says New Zealand Bankers’ Association chief executive Karen Scott-Howman. “The current Code is quite prescriptive, and has largely come to duplicate bank terms and conditions. A principles-based approach is meant...
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