NZ Adviser
NZBA rolls out refreshed banking code
01/06/2018
The New Zealand Bankers’ Association has announced the launch of a new edition of the Code of Banking Practice, aiming to give all customers a good banking experience.
Read Article
Refreshed Banking Code sets out customer promises simply
31/05/2018
The New Zealand Bankers’ Association (NZBA) has launched a new edition of the Code of Banking Practice aimed at giving all customers a good banking experience. It sets out clearly what you can expect from your bank, and comes into effect on 1 June 2018. New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable says,...
Read Article
NZ Herald
How to protect yourself from online fraud
22/05/2018
New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said it was strongly recommended that people check out online sales websites before making purchases.
Read Article
Interest.co.nz
Chairman of Finance and Expenditure Select Committee says summoning bank CEOs to appear before MPs is an ‘open and live option’
14/05/2018
Buick-Constable says it’s important the regulators have a chance to assess the information from banks. “They can then set out the next steps.”
Read Article
Stuff
How banks’ whistleblower scheme should work
09/05/2018
“One of the most effective ways of tackling misconduct is ensuring their are clear processes and safeguards for employees to raise issues safely,” NZBA chief executive Karen Scott-Howman said.
Read Article
Stuff
Bank profits race ahead of rest of NZ’s earnings
09/05/2018
New Zealand Bankers’ Association chief executive Karen Scott-Howman said the industry’s return on equity was about 14 per cent. That is roughly the same as The Warehouse Group and well behind Fisher and Paykel Healthcare’s 26 per cent.
Read Article
Stuff
Under the pump: Living with the bank incentive schemes
06/05/2018
Bankers Association chief executive Karen Scott-Howman said the banks’ revised staff incentive schemes which followed the highly critical Sedgwick Report in Australia last year, indicated banks were committed to “continuous improvement”.
Read Article
Interest.co.nz
Banks’ attempts to be more customer-centric by changing the way they incentivise staff slammed by union
03/05/2018
The Bankers’ Association of New Zealand, in a letter it presented to the FMA and Reserve Bank on Tuesday, says banks have been changing their remuneration policies to ensure retail staff no longer receive incentives based directly on sales performance.
Read Article
NZ Adviser
Banks are not afraid of answering regulator questions, Bankers’ Association
03/05/2018
Scott-Howman says that lessons can be taken from what’s happened in Australia, and that New Zealand’s regulators are adept enough at asking the right questions without needing a full-scale enquiry.
Read Article
Newsroom
Banking probe deepens as top officials meet
02/05/2018
The Bankers Association said it has responded to regulators in a letter setting out the regulatory and market difference between Australia and New Zealand and said it has current work underway “to maintain public trust and confidence in the New Zealand banking sector.”
Read Article
