Banking Information

Find out about the Code of Banking Practice, banking tips, and other useful information.

Code of Banking Practice The Code sets out good banking practice which banks agree to observe in their relationships with customers

Priority Documents Rules for banks dealing with more than one lender with competing interests

Code of Banking Practice

Code of Banking Practice Guidelines to help banks serve customer needs Guidelines to help banks meet the needs of older and disabled customers ARCHIVED: Code of Banking Practice 2012

Climate change

Climate Scenario Narratives Report

Banking tips

Easiest ways to bank Opening accounts and applying for credit Setting up and cancelling direct debits Choosing and managing your credit card How to avoid bank fees Financial hardship – how your bank can help Switching banks How to make a complaint

Consumer lending

You and the consumer lending law

Fighting financial crime

Is it a scam? Take a sec to check Card, online and mobile safety Protecting yourself from financial abuse You and the anti-money laundering law

Tax

Global exchange of tax information (AEOI)You and your US tax obligations (FATCA)

Banking stats

Banking industry facts & figures 2023 Retail banking insights: June 2024 Retail banking insights: December 2023

Other resources

How we support our farmers Priority documents 2014 (Personal Property Securities Act 1999)

$357.5b

Loans to households (December 2023)

$187b

Loans to businesses (December 2023)

18.3%

NZ's five major banks' average total capital adequacy ratio in 2023

12.48%

NZ banks’ average return on equity in 2023