Banking Information

Find out about the Code of Banking Practice and other useful information.
Code of Banking Practice The Code sets out good banking practice which banks agree to observe in their relationships with customers
Priority Documents Rules for banks dealing with more than one lender with competing interests

Code of Banking Practice

Code of Banking PracticeGuidelines to help banks serve customer needsGuidelines to help banks meet the needs of older and disabled customers

Complaints

How to make a complaint

Switching banks

How to switch banks

Fighting financial crime

Is it a scam? Take a sec to checkHow to keep your banking safeYou and the anti-money laundering law

Banking stats

Banking industry facts & figures 2024Retail banking insights: June 2024Retail banking insights: December 2023

Sharing tax information

Global exchange of tax information (AEOI)You and your US tax obligations (FATCA)

Climate change

Climate Scenario Narratives Report

Priority documents

Priority documents 2014 (Personal Property Securities Act 1999)
$371.8b

Loans to households (December 2024)

$190.7b

Loans to businesses (December 2024)

2.34%

Banks’ average net interest margin in 2024

11.72%

NZ banks’ average return on equity in 2024