Interest.co.nz
Federated Farmers’ member survey shows farmer satisfaction with banks holding at about 80% positive
05/06/2018
“Banks work closely with their agri clients, through good times and bad. Keeping the lines of communication open is critical to the ongoing success of farmers and their banks.”
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International requirements may freeze your bank account
04/06/2018
New Zealand banks are reminding customers who have been asked about their foreign tax status that they need to respond to their bank as soon as possible. International regulations, reflected in New Zealand law, require New Zealand banks to undertake due diligence on the foreign tax status of their customers and provide relevant related information...
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NZ Adviser
NZBA rolls out refreshed banking code
01/06/2018
The New Zealand Bankers’ Association has announced the launch of a new edition of the Code of Banking Practice, aiming to give all customers a good banking experience.
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Refreshed Banking Code sets out customer promises simply
31/05/2018
The New Zealand Bankers’ Association (NZBA) has launched a new edition of the Code of Banking Practice aimed at giving all customers a good banking experience. It sets out clearly what you can expect from your bank, and comes into effect on 1 June 2018. New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable says,...
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NZ Herald
How to protect yourself from online fraud
22/05/2018
New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said it was strongly recommended that people check out online sales websites before making purchases.
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Interest.co.nz
Chairman of Finance and Expenditure Select Committee says summoning bank CEOs to appear before MPs is an ‘open and live option’
14/05/2018
Buick-Constable says it’s important the regulators have a chance to assess the information from banks. “They can then set out the next steps.”
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Stuff
How banks’ whistleblower scheme should work
09/05/2018
“One of the most effective ways of tackling misconduct is ensuring their are clear processes and safeguards for employees to raise issues safely,” NZBA chief executive Karen Scott-Howman said.
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Stuff
Bank profits race ahead of rest of NZ’s earnings
09/05/2018
New Zealand Bankers’ Association chief executive Karen Scott-Howman said the industry’s return on equity was about 14 per cent. That is roughly the same as The Warehouse Group and well behind Fisher and Paykel Healthcare’s 26 per cent.
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Stuff
Under the pump: Living with the bank incentive schemes
06/05/2018
Bankers Association chief executive Karen Scott-Howman said the banks’ revised staff incentive schemes which followed the highly critical Sedgwick Report in Australia last year, indicated banks were committed to “continuous improvement”.
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Interest.co.nz
Banks’ attempts to be more customer-centric by changing the way they incentivise staff slammed by union
03/05/2018
The Bankers’ Association of New Zealand, in a letter it presented to the FMA and Reserve Bank on Tuesday, says banks have been changing their remuneration policies to ensure retail staff no longer receive incentives based directly on sales performance.
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